• How building a high-performance culture gave USAA a huge competitive edge

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    When he was USAA CEO, Gen. Joe Robles called himself Chief Culture Officer. He discussed why creating a high-performance culture at the financial services company that serves the military and their families contributed to the company’s strong success, even during the financial crisis.

    Download a related Senn Delaney “view from the top” interview with Joe Robles

     

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