Browse by Category & Topic

Videos with keyword "customer-service culture"

Why culture matters: Five CEOs who have shaped their cultures share best practice lessons

Senn Delaney is pleased share these best practice video interviews with client CEOs on leading culture. Iglo Group CEO Martin Gle... [more]

Keywords: align culture, aligned team, Basil Scarsella, Corporate Culture, corporate values, culture client success story, culture shaping, culture-shaping success story, customer service, customer-focused culture, customer-service culture, David Novak, Ian Johnston, Iglo Foods Group, Iglo Group, inspiring leaders, leadership, leading culture, leading vision, learning mindset, Martin Glenn, Piedmont Natural Gas, Piedmont Pride Culture, purpose, purpose-driven, purposeful leadership, SDTV, Senn Delaney, Senn Delaney CEO Jim Hart, Senn Delaney President and CEO Jim Hart, shadow of the leader, shaping culture, Taking People With You, Thomas E. Skains, UK Power Networks CEO, USAA, USAA CEO Joe Robles, values, vitality, Yum! Brands CEO

Budge Huskey, CEO of Coldwell Banker, discusses the importance of a unified, collaborative culture in a franchise organization

Budge Huskey, CEO of Coldwell Banker, discusses the importance of having a unified and focused culture of collaboration and customer centricity in... [more]

Keywords: agile culture, Budge Huskey, Ceo Show, CEO's role, Coldwell Banker, collaboration, Corporate Culture, customer-focused culture, customer-service culture, leading culture, Senn Delaney, The CEO TV Show

Joe Robles, CEO of USAA, describes the commitment to customer service culture in serving members

Joe Robles, CEO of USAA, describes the commitment to customer service culture in serving its 9.3 million military members. Everything they do is... [more]

Keywords: culture shaping, customer-focused culture, customer-service culture, The CEO TV Show, USAA, USAA CEO Joe Robles

USAA CEO Joe Robles reveals why focusing on the culture has given the company a huge competitive edge

USAA CEO Gen. Joe Robles calls himself Chief Culture Officer. He discusses why creating a high-performance culture at the financial services company... [more]

Keywords: align culture, Corporate Culture, culture shaping, customer-focused culture, customer-service culture, fulfill purpose, inspiring leaders, jim, leadership, leading culture, leading vision, purpose, purpose-driven, Senn Delaney, Senn Delaney President and CEO Jim Hart, shadow of the leader, The CEO TV Show, USAA, USAA CEO Joe Robles

Panasonic CEO Joe Taylor discusses leading the culture transformation at the company

Panasonic CEO Joe Taylor discusses the cultural transformation taking place in the company as it shifts from a product focus to a broader,... [more]

Keywords: customer-focused culture, customer-service culture, leading culture, Panasonic CEO Joe Taylor, Senn Delaney

Piedmont Natural Gas CEO Tom Skains describes the positive impact of creating a healthy, high-performance culture called Piedmont Pride

Piedmont Natural Gas's chairman, president and CEO Thomas E. Skains has focused on creating a high-performance culture called Piedmont Pride at the... [more]

Keywords: culture client success story, culture shaping, customer service, customer-focused culture, customer-service culture, learning mindset, Piedmont Natural Gas, Piedmont Pride Culture, purposeful leadership, Senn Delaney, shaping culture, Thomas E. Skains, Thriving, vitality

Piedmont Pride: A conversation with Piedmont Natural Gas CEO Tom Skains about building a cultural pipeline for success: 3 minute preview

Piedmont Natural Gas's chairman, president and CEO Thomas E. Skains has focused on creating a high-performance culture called... [more]

Keywords: culture client success story, culture shaping, customer service, customer-focused culture, customer-service culture, learning mindset, Piedmont Natural Gas, Piedmont Pride Culture, purposeful leadership, Senn Delaney, shaping culture, Thomas E. Skains, Thriving, vitality

Three CEOs discuss charting new territory through transformative ideas

AT&T Mobility's Ralph de la Vega, ING Direct's Arkadi Kuhlmann and Zappos.com's Tony Hsieh are three CEOs who have transformed the business landscape... [more]

Keywords: align culture, Arkadi Kuhlmann, CEO, CEO's role, corporate values, culture of innovation, customer-focused culture, customer-service culture, inspiring leaders, leading culture, leading vision, Ralph de la Vega, SDTV, Senn Delaney, Tony Hsieh, values, vision

How do you measure your culture’s success? Jim McCann, CEO of 1-800 Flowers.com makes the direct link between a thriving culture and customer service

How well do your employees behave when no one is watching? That's how Jim McCann, CEO of 1-800 Flowers.com, measures the online floral business... [more]

Keywords: align culture, aligned team, CEO, Ceo Show, CEO's role, Corporate Culture, corporate values, culture shaping, customer-focused culture, customer-service culture, leading culture, leading vision, learning mindset, purpose, The CEO TV Show, thriving cultures, values, vision

Reckitt Benckiser Pharmaceuticals: Becoming a global leader through focus on culture and a noble cause

Mike Marino, partner and executive vice president at Senn Delaney, the culture-shaping firm, shares the story of how Reckitt Benckiser... [more]

Keywords: CEO's role, corporate values, culture shaping, culture shaping consultants, customer-focused culture, customer-service culture, inspiring leaders, leading culture, leading vision, learning mindset, Mike Marino, patient focus, patient focused care, purpose, purpose-driven, purposeful leadership, Reckitt Benckiser Pharmaceuticals, Senn Delaney, shadow of the leader, thriving cultures, values, vision

Browse by Category & Topic

Best Practices in Culture Shaping

Client Success Stories

Our Company

Our Team

Presentations

The CEO TV Show

Thought Leadership

Keyword Cloud

Videos with keyword "customer-service culture"

Why culture matters: Five CEOs who have shaped their cultures share best practice lessons

Budge Huskey, CEO of Coldwell Banker, discusses the importance of a unified, collaborative culture in a franchise organization

Joe Robles, CEO of USAA, describes the commitment to customer service culture in serving members

USAA CEO Joe Robles reveals why focusing on the culture has given the company a huge competitive edge

Panasonic CEO Joe Taylor discusses leading the culture transformation at the company

Piedmont Natural Gas CEO Tom Skains describes the positive impact of creating a healthy, high-performance culture called Piedmont Pride

Piedmont Pride: A conversation with Piedmont Natural Gas CEO Tom Skains about building a cultural pipeline for success: 3 minute preview

Three CEOs discuss charting new territory through transformative ideas

How do you measure your culture’s success? Jim McCann, CEO of 1-800 Flowers.com makes the direct link between a thriving culture and customer service

Reckitt Benckiser Pharmaceuticals: Becoming a global leader through focus on culture and a noble cause