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Videos with keyword "customer-service culture"
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Why culture matters: Five CEOs who have shaped their cultures share best practice lessons
Senn Delaney is pleased share these best practice video interviews with client CEOs on leading culture. Iglo Group CEO Martin Gle... [more] -
Budge Huskey, CEO of Coldwell Banker, discusses the importance of a unified, collaborative culture in a franchise organization
Budge Huskey, CEO of Coldwell Banker, discusses the importance of having a unified and focused culture of collaboration and customer centricity in... [more] -
Joe Robles, CEO of USAA, describes the commitment to customer service culture in serving members
Joe Robles, CEO of USAA, describes the commitment to customer service culture in serving its 9.3 million military members. Everything they do is... [more] -
USAA CEO Joe Robles reveals why focusing on the culture has given the company a huge competitive edge
USAA CEO Gen. Joe Robles calls himself Chief Culture Officer. He discusses why creating a high-performance culture at the financial services company... [more] -
Panasonic CEO Joe Taylor discusses leading the culture transformation at the company
Panasonic CEO Joe Taylor discusses the cultural transformation taking place in the company as it shifts from a product focus to a broader,... [more] -
Piedmont Natural Gas CEO Tom Skains describes the positive impact of creating a healthy, high-performance culture called Piedmont Pride
Piedmont Natural Gas's chairman, president and CEO Thomas E. Skains has focused on creating a high-performance culture called Piedmont Pride at the... [more] -
Piedmont Pride: A conversation with Piedmont Natural Gas CEO Tom Skains about building a cultural pipeline for success: 3 minute preview
Piedmont Natural Gas's chairman, president and CEO Thomas E. Skains has focused on creating a high-performance culture called... [more] -
Three CEOs discuss charting new territory through transformative ideas
AT&T Mobility's Ralph de la Vega, ING Direct's Arkadi Kuhlmann and Zappos.com's Tony Hsieh are three CEOs who have transformed the business landscape... [more] -
How do you measure your culture’s success? Jim McCann, CEO of 1-800 Flowers.com makes the direct link between a thriving culture and customer service
How well do your employees behave when no one is watching? That's how Jim McCann, CEO of 1-800 Flowers.com, measures the online floral business... [more] -
Reckitt Benckiser Pharmaceuticals: Becoming a global leader through focus on culture and a noble cause
Mike Marino, partner and executive vice president at Senn Delaney, the culture-shaping firm, shares the story of how Reckitt Benckiser... [more]
