Creating the "Power of One" culture: A conversation with Methodist Le Bonheur Healthcare President/COO Dr. Michael Ugwueke
Regina Salvucci, partner and healthcare practice leader at culture-shaping firm Senn Delaney, recently sat down with Dr. Michael Ugwueke, president and COO at Methodist Le Bonheur Healthcare, to discuss the importance of creating and sustaining the ‘Power of One’ culture. Dr. Ugwueke describes the need to create a system mindset that encouraged making decisions for the greater good, building accountability and trust, and sharing of best practices at the Memphis-based, eight-hospital healthcare system of 12,000 employees and physicians. These elements have provided a strategic advantage in an increasingly competitive and volatile market. Other benefits include dramatic improvements in employee engagement scores, significant progress in patient satisfaction, top rankings in U.S. News and World Report, and recognition by the Center for Patient Family-Centered Care as one of the best hospitals for patient and families in the country.
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