Creating the "Power of One" culture: A conversation with Methodist Le Bonheur Healthcare President/COO Dr. Michael Ugwueke
Regina Salvucci, partner and healthcare practice leader at culture-shaping firm Senn Delaney, recently sat down with Dr. Michael Ugwueke, president and COO at Methodist Le Bonheur Healthcare, to discuss the importance of creating and sustaining the ‘Power of One’ culture. Dr. Ugwueke describes the need to create a system mindset that encouraged making decisions for the greater good, building accountability and trust, and sharing of best practices at the Memphis-based, eight-hospital healthcare system of 12,000 employees and physicians. These elements have provided a strategic advantage in an increasingly competitive and volatile market. Other benefits include dramatic improvements in employee engagement scores, significant progress in patient satisfaction, top rankings in U.S. News and World Report, and recognition by the Center for Patient Family-Centered Care as one of the best hospitals for patient and families in the country.
Watch these related video interviews with other Methodist Le Bonheur leaders
CEO Robert Flexon discusses a culture refresh that helped...
A Houston energy powerhouse in the 1990s, Dynegy ran into significant financial and leadership challenges that pushed it into bankruptcy in... [more]
Creating an agile culture that is helping return a European...
The leading telecommunications, IT and media company operating in Belgium and international markets, Proximus (formerly Belgcacom) was a company... [more]
Proximus CEO Dominique Leroy discusses a culture...
The leading telecommunications, IT and media company operating in Belgium and international markets, Proximus (formerly Belgacom) was a company... [more]
Senn Delaney Chairman Dr. Larry Senn discusses avoiding...
Larry Senn, founder and chairman of culture-shaping firm Senn Delaney, a Heidrick & Struggles company, discusses why leaders need to pay... [more]
Senn Delaney Chairman Larry Senn discusses the concept of...
Larry Senn is founder and chairman of Senn Delaney, the culture-shaping firm, a Heidrick & Struggles company. As a pioneer in the field of... [more]
Yum! Brands CEO David Novak shares insights on creating an...
David Novak, chairman and CEO of Yum! Brands, discusses why creating a recognition culture has been a key ingredient to long-term growth and... [more]
Senn Delaney Partner Nick Neuhausel describes the...
If you want to inspire people in a way that can be truly transforming, lead your organization with a clear purpose, says Nick Neuhausel, a... [more]
Piedmont Natural Gas CEO Tom Skains describes the positive...
Piedmont Natural Gas's chairman, president and CEO Thomas E. Skains has focused on creating a high-performance culture called Piedmont Pride at... [more]