• Creating the "Power of One" culture: A conversation with Methodist Le Bonheur Healthcare President/COO Dr. Michael Ugwueke

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    Regina Salvucci, partner and healthcare  practice leader at culture-shaping firm Senn Delaney,  recently sat down with Dr. Michael Ugwueke, president and COO at Methodist Le Bonheur Healthcare, to discuss the importance of creating and sustaining the ‘Power of One’ culture. Dr. Ugwueke describes the need to create a system mindset that encouraged making decisions for the greater good, building accountability and trust, and sharing of best practices at the Memphis-based, eight-hospital healthcare system of 12,000 employees and physicians. These elements have provided a strategic advantage in an increasingly competitive and volatile market. Other benefits include dramatic improvements in employee engagement scores, significant progress in patient satisfaction, top rankings in U.S. News and World Report, and recognition by the Center for Patient Family-Centered Care as one of the best hospitals for patient and families in the country.

    Watch these related video interviews with other Methodist Le Bonheur leaders

    Methodist Le Bonheur Healthcare CEO Gary Shorb discusses improving performance, clinical quality, patient satisfaction and employee engagement

    Methodist Le Bonheur Healthcare’s SVP of Human Resources describes the importance of HR in leading culture change

    Le Bonheur Children’s Hospital CEO Meri Armour describes the culture transformation that enabled patient and family-centered care delivery

     

     

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