CEO interview: Leading a culture change at a utility to restore top performance in four categories
Tom Voss, chairman, president and CEO of Ameren, discusses leading a culture transformation at St. Louis-based utility company Ameren to restore it to top performance and winning in four critical categories: safety, customer satisfaction, employee engagement and top-tier performance in total shareholder return. The culture work led to creating an inspiring purpose, ‘to power the quality of life’, and has been a big factor in helping Ameren achieve goals of top-tier performance in safety, total return on shareholder value, customer satisfaction, employee engagement and operational excellence.
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